The City of Irving offers the following services for customers. Note that not all services may be offered at particular locations. These services are billed on one statement for customer convenience. View an example of the new billing statement (PDF).
Meters are read every 28 to 34 days (readings vary due to weekends and holidays). Utility invoices are mailed each Thursday based on cycle: Cycle 1 is the first Thursday, Cycle 2 is the second, etc., and are due 15 days later.
Operating as a municipality, Irving is a publicly owned, not-for-profit organization. The billing and collection procedures of Irving Utilities are established to protect the interest of all ratepayers. Irving also follows guidelines mandated by the State of Texas under the Texas Utility Code, as well as Texas Commission on Environmental Quality (TCEQ) under the Safe Water Drinking Act.